The Need for Mobile Websites - Will Big Brands Wake Up?

Here’s a news item that surprised me to say the least. Interbrand recently released its list of the top 100 brands for 2009 and nearly 1/3rd of the brands in that list do not have their own mobile website.

If your reaction to this news is ‘dude, what’s the big deal?’ – let me tell you something. According to statistics, the number of people who use smart phones (read iPhone, Blackberry, Android, etc) keeps increasing every year. In North America alone, nearly 26% of mobile users use the mobile web facility on their phone regularly. In other words, they use their mobile phone to browse the web. With more and more people buying internet enabled high end phones, it is only logical to assume that this percentage will grow significantly in the near future. So, you’d assume that big brands would have woken up to reality long time back and created their own mobile websites, right? Well; it turns out it is not the case.

Remember – I am not talking about small, lesser known brands here. Big, famous brands like Coca Cola and GE do not have a mobile website. To say that this is surprising is a huge understatement.

I have talked about the importance of big brands having a good mobile presence and how important it is to have a decent mobile website. I firmly believe that a well designed, easy to access mobile website is of paramount importance for any brand, leave alone huge brands like Coca Cola and GE.

Some could argue that iPhone and certain other mobile phones offer a full browser experience and so there is no need for a mobile website. Guess what? Not everyone in the U.S. uses an iPhone. There are other phones whose mobile browsers are not nearly as good as the iPhone mobile browser. What about the people who use these phones? What are they supposed to do?

Contrary to what most people think, browsing the web using a mobile phone is not easy. The screen is small, the keypad is small, and it is certainly not as easy as browsing the web on your PC or laptop. This is why you need to have a customized mobile website which loads quickly and easy to navigate. It is not hard to do. Facebook has a very good mobile site, Toyota has one, MySpace has one, Microsoft has one, and a number of other famous brands have one too. So, the only explanation is that some brands have not yet realized the potential of mobile internet and are reluctant to reach out to their users through their most personal device – the mobile phone.

I hope it does not stay this way. The future is mobile and let us hope – for the sake of all mobile users in the world – these brands realize this sooner than later.

Categories: All things mobile phones, Mobile Web.

2 comments.

The Future of QR Codes in America

A lot has been said about QR codes and the role they can play in mobile advertising. QR codes make it easier to store a lot of information which can be decoded at a high speed, publishers can reach mobile users effectively by placing QR codes in their print ads, the demand for QR codes in advertising will increase thanks to the surge in high end phone sales, and so on and so forth. In fact, Microsoft has even developed its own 2D barcode technology called Microsoft Tag. Yet, there is a big question that needs to be answered.

Why are QR codes not as popular in the U.S. as they are in Japan and in other parts of Asia?

The concept of using quick response codes in mobile advertising is very popular in Japan. It is so popular that a large number of mobile phones in Japan come preloaded with the application required to scan 2D barcodes. Some of you might remember that I have blogged about QR codes and their role in mobile advertising often on this blog. You can check it out here, here, and here.

Still, when it comes to the U.S., these codes are not nearly as popular as they are in Japan. The reason, according to me, is that business owners and advertisers in the U.S. have yet to realize the enormous potential of the combination of quick response codes and mobile advertising.

Think about it – a restaurant owner can place a quick response code in a print ad and ask the customers to scan the barcode to get that day’s menu or a discount coupon. It is not just limited to restaurant or fast food owners. Movie studios can benefit from it, retailers can benefit from it, small business owners can benefit from it – the possibilities are endless.

I have always said that mobile advertising has a bright future. Even going by the most pessimistic predictions, it can be certainly said that mobile phone advertising will be one of the most sought after advertising media in about a decade from now. If that happens, QR codes will certainly become hugely popular. As the number of high end phone users steadily increases in the U.S., advertisers will certainly look for new, innovative ways to reach the end user. When they do so, they just cannot afford to overlook QR codes.

Already, we have seen glimpses of the potential of the combination of quick response codes and mobile phones. Continental has tried it, AT&T has tried it, and Green Day has tried it. Whether the response met their expectations or not is always debatable. But one thing is for sure – QR codes are here to stay. The sooner it becomes popular, the better it will be for everyone – businesses, advertisers, and the end user.

Categories: Cell Phone Advertising, All things mobile phones, Mobile Web.

7 comments.

Will Microsoft Tag Change the Landscape of Mobile Marketing?

Using 2D barcodes in mobile marketing is something that we are aware of. However, when Microsoft decides to do it, it definitely deserves a special mention. Earlier this year, Microsoft announced that it will introduce a new barcode technology which will bring the print medium, internet medium, and the mobile phone together successfully.

At CES (Consumer Electronics Show) 2009, Microsoft released the beta version of what they call Microsoft Tag – a barcode technology which can help to store data in the form of graphical bitmaps.

Microsoft Tag differs from QR codes or any other type of 2D barcode available today because of an important reason – It is based on a brand new technology called HCCB (High Capacity Color Barcodes) which uses triangle shaped color pixels to store data instead of the usual black and white square pixels. Moreover, these tags do not store any information. Instead, they store a unique ID which is used to retrieve information from Microsoft servers. So, it is now possible to store a lot more information than what can be usually stored in conventional 2D barcodes.

Here is how it works.

Microsoft Tag contains HCCB data which is nothing but a unique ID for the information stored in a Microsoft server. When the tag is read, the HCCB data is sent to the server and the publisher’s URL is returned to the mobile phone and the user is able to open the appropriate website in his mobile browser. All this takes place in a span of few seconds.

What you need

What you need is an internet enabled smart phone with a camera, a reasonably good data plan, Microsoft Tag application, and a Microsoft Tag account. This application works on phones which run on Symbian, Blackberry, Android, J2ME-MMP, Palm, Java 2 Micro Edition, iPhone, and any Windows OS.

You can open an account on Microsoft Tag webpage in a matter of few seconds and download the application on to your mobile phone for free.

How you use it?

When you see a print ad with a Microsoft Tag, all you need to do is activate the tag application on your mobile phone and take a picture of the barcode using your mobile phone camera. Immediately, you will be able to see the publisher’s website, which contains information about the product or service mentioned in the ad, on your mobile browser.

Why is it good for businesses?

It is a very simple yet effective way to reach the end user. It makes advertising a lot easier. When people find a product or service mentioned in a print ad appealing, they usually try to get more information about it. If the business owner can give them the information they want immediately, the chances of a sale increase significantly. This is now possible with Microsoft Tag. It is reliable, easy to use, and, most importantly, free. So, a lot people, small business owners in particular, can benefit immensely from this technology. I think this technology will make a big impact in the near future and will increase the scope of mobile marketing tremendously. Let us wait and see if I am proven right or not.

PS - You can read more about 2D barcodes and their role in mobile marketing here,here, and here.

Categories: Cell Phone Advertising, All things mobile phones, Microsoft, Mobile Web.

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Virgin Mobile Promotes its Mobile Web Services Aggressively

I just saw the latest Virgin Mobile ad on YouTube. They have come up with this ad to promote their mobile web services. I have to tell you; the ad looks quite good. Rumor has it that the company has spent millions on its ‘powerful stuff’ promotional campaign which includes this internet ad as well. The promotional campaign includes ads for every popular medium including TV, online, and the print medium.

The ad is named Fantastic Journey. It is aesthetically shot and is very colorful. The important thing to be noted in this ad is that it does not boast of any celebrity. It is simple, yet appealing. When I watched it for the first time, I couldn’t help but think of Virgin Mobile’s last advertising campaign which involved celebrities like Pamela Anderson, Kate Moss, and Buster Rhymes. This time around, the company has decided to stay away from the glitz and glamour of celebrities and focus on delivering the right message to the viewers.

The underlying message of this ad is that mobile internet can brighten up your life and help you forget the monotonies of your everyday life. Virgin Media authorities have stated that they wanted to reach their core audience on an emotional level and give them a glimpse of the colorful world of mobile web. A world which can bring free video clips, music, movie trailers, games, and social media right to their mobile phone screen. This is the reason why they stayed away from celebrities as they wanted people to get the message without getting distracted by the presence of celebrities.

It is really interesting to see that a major telecom company like Virgin Mobile is spending millions of pounds to promote their mobile web services. It just goes to show that mobile internet might as well be the next big thing. Considering the rate at which it is growing, it could happen sooner than later.

Categories: All things mobile phones, Mobile Web.

3 comments.

The Future of 3G and 4G Services - A Detailed Look

Wanna hear something really incredible? According to TeleGeography, by the year 2013, the addressable market for 3G and 4G mobile services will be, hold your breath, somewhere around 4.5 billion people. In other words, nearly one third of all mobile users in the world will have access to these high speed mobile networks. That is right folks. An unbelievably big number – 4.5 billion wireless subscribers.

It is expected that more than 95% of wireless subscribers in Western Europe will have access to 3G and 4G services in 2013, which is nothing short of amazing. Europe still continues to be the leader as far as mobile market is concerned. Nearly 90% of mobile users in the U.S. and Canada, more than 80% of users in Latin America and Eastern Europe, 70% of users in the Middle East and Africa, and 60% of users in the Asia Pacific region will have access to these next generation cellular services. While it could be said that this is a highly optimistic prediction, the possibility of such an occurrence definitely cannot be ruled out considering the rate at which mobile web and other mobile related services are growing.

I have often argued that India and China are the countries to look for when it comes to mobile services because of their huge population and rapidly developing economies. Now, looking at the numbers above, some of you might wonder why only 60% of users in Asia are expected to have access to 3G and 4G services. The reason is not hard to fathom. The population of China and India is so big that it is nearly impossible for mobile service providers to expand their networks to that extent in such a small period of time. So, even if only 60% of wireless users access 3G and 4G services, it is still a huge achievement.

The most important thing about this news is that it hints at the possibility of a global network of mobile phone users connected by the invisible web of 3G and 4G networks. This, in my opinion, could result in the explosive growth of mobile social networking. The ability to access social networking sites right from their mobile phone at the click of a button is something that every other mobile user, particularly teens and young adults, wants. While this news is certainly exciting, it is not that big of a surprise to me. After all, it is something that we all knew was going to happen sooner than later, isn’t it?

Categories: All things mobile phones, Mobile Social Networking, Mobile Web.

2 comments.