Why do some mobile operators suck big time?

Hello folks,

It’s weekend time and as usual I checked out the feeds in my mailbox. One article stood out from the rest and caught my attention more than anything else.

Just when I thought mobile advertisers and operators will be more careful in the future to avoid unfortunate incidents like the China Mobile and Focus Media problem, I stumbled on to this news. Honestly, I was annoyed big time. Let me explain.

SingTel, a very famous mobile operator in Singapore, has the habit of sending mobile ads to its subscribers. What’s the big deal, you ask me? Well; here, the customers only have the option to opt out of the ads, not to opt in. Confused? Let me explain further.

With a mobile connection from SingTel, you automatically get ads on your mobile phone. You can’t do a damn thing about it. In other words, there is no opt-in option for people so that only those who want ads can opt in and those who don’t want can simply stay out. In this case, the operator only gives you the choice to opt out any time you want. In other words, you’ll get ads on your mobile phone whether you like it or not. If you don’t like it, it’s your duty to opt out of it.

Seriously, I cannot think of a better way to annoy the hell out of customers. But then, this has been a trend in some third world countries for quite some time now, and I know it better than anyone else. Airtel, the leading mobile operator in India, has been accused of sending unsolicited text message ads and marketing calls time and again in the past. Again, it’s the duty of the customer to opt out of these ads if he doesn’t want them.

This is plain stupid and someone needs to do something about it. At the end of the day, no matter how good your mobile ads are, there are still some people who prefer to stay out of them. And you have no rights whatsoever to poke your nose into their mobile phone. Like I’ve mentioned time and again, mobile advertising will be a success only if you respect the privacy of consumers and give them a choice to choose what they want and what they don’t want. Hope the powers-that-be realize this sooner than later.

Categories: Cell Phone Advertising, Rant.

1 comment.

Ford’s innovative mobile marketing campaign in India

Okay folks, let me ask you a question.

You’re a billion dollar automobile company, you’ve just released a new, peppy edition of your car which appeals mostly to youngsters, and you want to grab the attention of young car enthusiasts all over the country. What do you do?

Simple. You do mobile marketing.

Ford did the exact same thing in India when it released its new Ford Ikon Music Edition car called the iKool. Ford used the services of MindShare, a mobile marketing company, to come up with a creative mobile marketing campaign for iKool. MindShare contacted Nokia and made an agreement to advertise on Airtel Live!, the WAP site of India’s leading mobile operator, Airtel. Airtel is part of Nokia Media Network and it readily agreed to this arrangement.

MindShare created an innovative, content rich WAP site for Ford iKool. Mobile users around the country were served with banner ads through Airtel Live!. Those who clicked on the banner ads were taken to the iKool WAP site where they had the chance to download mobile games, wallpapers, ringtones, and many more.

The response rate for this mobile marketing campaign was a terrific 8.58%. Especially, two content pages – “Services For You” and “News & Sports” – saw a phenomenal click through rate of 14%, which is unseen before.

Ford has actually set an important precedent, as far as I’m concerned. I still remember, when Ford came up with its new model called Fiesta in India about a year and a half back, it mostly relied on TV ads and newspaper and magazine coverage. Now, just within a couple of years, things have changed so much that it went straight to a mobile marketing company to get the job done. And the result was there for everyone to see, right?

Categories: Cell Phone Advertising.

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A look at India – the fastest growing mobile phone market in the world

India has been the fastest growing mobile phone market in the world for quite some time now. There are already 250 million mobile phone users in India and the number gets increased by 6 million every month, thanks to new users. There are a few reasons behind this impressive growth.

1. Indian economy is on a roll and has had an impressive growth over the past few years. This has increased the purchasing power of the people significantly, especially that of the middle class people. As a result, the 30 million middle class people in India are the target customer segment for mobile companies now.

2. The price range of mobile phones is quite big. You can get low-end mobile phones in the $20 - $30 price range and at the same time you can get high-end mobile phones in the $600 - $800 price range. So, whether you belong to the super rich category, middle class, or lower middle class category, you can get a mobile phone which fits into your budget.

3. There are several major mobile operators in India and there is intense competition in the market. Almost all of them have slashed their call charges, text message charges, and offer a lot of value added services. What this means to the user is, not only can he get a handset at an affordable rate, but he can also afford to keep his phone charges within his budget every month. This has led to more and more people buying mobile phones.

Recent reports predict that India will have a whopping 500 million mobile users by 2010. This is the reason why mobile advertising is considered the next big thing in the Indian market.

Though mobile advertising by third party advertisers is yet to become popular, several mobile operators are already doing it successfully. Notable players like Bharti Airtel, BSNL, Tata Indicom, Reliance, and Vodafone regularly send text messages to their users regarding latest offers, new plans, and other issues.

That said, a few big players have already tried their hands on mobile advertising through third party advertisers and have had a good response. Recently, Hindustan Lever and Coca Cola launched mobile advertising campaigns promoting their products and have had good response rate so far. Since Indians are very active in using features like text message, MMS, and mobile internet, mobile advertisers have tons of choices to come up with personalized mobile advertising campaigns.

All in all, India will be a market to watch out for in the next few years as far as mobile advertising is concerned.

Categories: Cell Phone Advertising, All things mobile phones.

1 comment.

Mobile phones in India to come preloaded with ads?

With a mobile user base of around 250 million and growing, India continues to be the hottest market for mobile phone manufacturers. However, the rates of mobile phones have gone down sharply over the years. There are two main reasons for this.

First, the target customer segment of mobile phone manufacturers as far as India is concerned is the middle class people. According to surveys, the number of middle class people in India is estimated close to 300 million. In order to target this segment, mobile phone manufacturers have introduced new models which cost very little. And since the middle class also happens to be the most active customer segment in India, the low-priced models usually sell well, leaving the mobile manufacturers with no option but to continue with them.

Second, there is hellacious competition in the market. Both CDMA and GSM phone manufacturers are hell bent on capturing the biggest market share and as a result, they’ve cut down their prices sharply.

As a result, you can now get a mobile phone for just over $20 in India. Due to this reason, mobile phone manufacturers are looking for different ways to make money. One such way is mobile phone advertising.

Already, Nokia is planning to generate revenue through its mobile internet platform Ovi. Also, some of the mobile phone manufacturers in India are in talks with UK based mobile media firm Affle.

Especially, Affle’s SMS2.0, a mobile application, seems to have caught a lot of attention. This application adds a lot of new features like color, graphics, signature, and emoticons to an otherwise ordinary text messaging service. When the customer sends a text message using this application, there will be an ad at the bottom of the message and a full-screen ad while the message is being sent. Affle is also planning to add features like social networking and mobile search to this application.

Some of the big names in India including Airtel are interested in this technology and might soon incorporate it in their handsets. There are plans of releasing handsets which will have this application preinstalled. However, mobile manufactures might want to test the waters and see the user response for such handsets before taking any major decision.

Categories: Cell Phone Advertising, All things mobile phones.

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Airtel to pay its subscribers to listen to mobile ads

Few days back, I had blogged about Airvoice Infocomm, an Indian company, which pays you to listen to ads in your mobile phone. Now, the company has found a taker. A big one. Bharti Airtel Limited, one of the biggest operators in India, has decided to use HapAd, the patented software from Airvoice Infocomm which helps users listen to ads in their mobile phone and also get paid for doing so.

Airtel has announced that it will be launching this service in its network in a couple of months. Airvoice Infocomm has stated that based on the response that Airtel gets, it will think about deploying the technology in other networks.

There are three parties involved in this process. Airvoice Infocomm will use its software and also procure the required ads, the telephone companies will offer their network, and the mobile user will listen to the ads by subscribing to them. The ad revenue generated will be split among these three parties. Sounds like a fair deal, doesn’t it?

Categories: , Cell Phone Advertising, All things mobile phones.

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